This Privacy Policy describes how Rising Sun Gaming (“we,” “us,” or “our”) collects, uses, discloses, and protects the personal information of individuals (“users” or “you”) who interact with our website, mobile applications, and other services (collectively, the “Services”).
Information We Collect
1.0 Personal Information
We may collect the following types of personal information from you:
a. Contact Information: Full name, email address, phone number, and mailing address.
b. Account Information: Username, password, and other authentication credentials.
c. Financial Information: Payment card details, banking information, and transaction history.
d. Identification Information: Government-issued identification documents, proof of address, and age verification details.
e. Communication Information: Correspondence, customer support requests, and feedback.
1.1 Non-Personal Information
We may also collect non-personal information that does not directly identify you, such as aggregated data, demographic information, and device information.
How We Use Your Information
2.0 Provision of Services
We use your personal information to:
a. Create and manage your user account.
b. Process your transactions and provide requested services.
c. Communicate with you regarding your account, updates, and service-related matters.
d. Respond to your inquiries, support requests, and feedback.
e. Verify your identity, age, and eligibility to use our Services.
f. Customize and improve our Services, content, and user experience.
g. Enforce our terms and conditions, detect and prevent fraud, and comply with legal obligations.
2.1 Marketing and Promotional Communications
With your consent, we may use your contact information to send you marketing and promotional communications about our products, services, and special offers. You can opt-out of receiving such communications at any time by following the instructions provided in the communication or contacting us directly.
Information Sharing and Disclosure
3.0 Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating and maintaining our Services. These providers are contractually obligated to handle your information securely and solely for the purposes specified by us.
3.1 Compliance with Law
We may disclose your personal information if required by law, regulation, legal process, or governmental request. We may also disclose information to enforce our legal rights, protect the safety and security of our users or others, and prevent fraud or illegal activities.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, please note that no data transmission over the internet or storage system can be guaranteed to be 100% secure.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We will securely dispose of your personal information once it is no longer needed.
Your Rights
Subject to applicable laws, you may have certain rights regarding your personal information, including the right to access, rectify, or delete your information. You may also have the right to restrict or object to certain processing activities and request data portability. To exercise your rights, please contact us using the information provided below.
Children’s Privacy
Our Services are not directed to individuals under the age of 18 (or the legal age for gambling in your jurisdiction), and we do not knowingly collect personal information from such individuals. If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately.
Changes to this Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. We will notify you of significant changes through our Services or other means. Please review this Privacy Policy periodically for any updates.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at hello@risingsungames.com.